Q: How can I track my package?
A: After shipment, tracking number will be sent to your registered email address. You can track the parcel via logistics provider official website.
Q: Why is my package delayed?
A: Delays may happen due to customs inspection, local postal backlog, bad weather or logistics carrier events out of our control. Feel free to contact support for latest update.
Q: Do I need to pay import tax or VAT?
A: Import duties and local taxes are the responsibility of buyer according to your country customs rules. We declare packages following international shipping requirement.
Q: Can I cancel my order before shipment?
A: Order cancellation is available if warehouse hasn't packed and dispatched your parcel. Once shipped, cancellation cannot be processed, you can apply return policy after delivery.
Q: What payment methods are supported?
A: We accept Visa, Mastercard, PayPal and other payment methods supported by our payment partners.
Q: How long for refund to arrive?
A: After approval, refund processing takes 3–10 business days, depending on your card issuer or payment service provider's settlement cycle.
Q: Can I change shipping address after placing order?
A: Address modification only works before shipment. Once parcel dispatched, address cannot be altered.